Follow our directions to make the moveout process easy for everyone. Failure to properly package your things risks potential damage for which we are not held responsible. Examples of past customers’ items stored properly (minus their names and phone numbers) are located here.
How much will storage cost me?
4.0 Storage is a “pay per item stored” storage business. The prices for everything we store are listed here. Prices are valid for either a summer or semester.
Though the prices on our sheet are for the most part flat rates, please be aware that they are subject to our discretion based on factors such as the item’s weight.
If you will need storage for both the summer and during the fall or spring semester (i.e., storing with us for roughly 8 months instead of about 4), we just double the rates for everything you store with us.
On average, customers save 45 – 50% compared to the big chain companies while storing with us for the summer or studying abroad. Savings are even more dramatic if a customer studies abroad and stores with us for the summer – many of our year round customers save up to 70%!
Is there a pickup/delivery fee?
We have designated free pickup and delivery days for our summer season only. There is a $25 fee for pickup dates and delivery dates other than the announced free dates.
How do I pay?
Payment is expected at time of pickup. We prefer cash, but can accept checks or credit cards. Please note that customers paying with credit cards pay an additional 3.5% convenience fee.
Where is all my stuff going to be stored while I’m gone?
Your belongings are stored in a secure warehouse only accessible by our staff. The warehouse is climate controlled; the temperature is about 65 degrees Fahrenheit and has a humidity of about 55% year round. Cameras and security officers are active 24/7.
Can I pick up my stuff from the warehouse?
In order to ensure our customers’ possessions’ security, we unfortunately cannot allow any of our clients on the premises.
Are there any discounts?
We offer several discounts for our customers. We are offering 10% off for every new client you refer to us. Our Facebook page periodically offers exclusive discounts for our followers. We also have discounts specific to the schools we service. Lastly, we have a special discount for roommates only – refer to the question on group rates.
How does the referral process work?
When registering for your pickup, provide your friend’s name when asked. When they register for their pickup, they just need to provide your name when asked. Discounts are honored at the time of pickup. Keep up the referrals and tell your friends about us; discounts stack!
Do you offer group rates?
Current roommates that will be living together in the fall are eligible for our 10% off Roommate Discount. When registering for your pickup, provide your roommate’s information when prompted, and then have him/her register for a pickup for the same date and time, also providing your information when prompted. You and your roommates must label all of your things with the letters “RD,” in addition to your own name. We pick up and deliver to one location only.
This discount cannot be used in conjunction with the referral program, unless the referred customer in question is not your roommate.
What if I don’t know when I’m returning?
You can contact us about a week before your anticipated return for delivery times. For summer storage, we contact all of our customers three weeks before the delivery season begins.
Is there anything you won’t store?
We will not store especially valuable things like jewelry, liquids like laundry detergent, any type of perishable food, explosives, drugs, and vehicles.
Can I store stuff that can’t fit in a box?
Absolutely. We ask that smaller things like office supplies, books, and room decorations be stowed in boxes or plastic containers, but larger things like bicycles and rugs do not need to be stored inside anything. Refer to the prices on our rates page for objects not stored in boxes.
Do you provide boxes?
We do! More info here.
Do I have to be around when you come to pick up and drop off my stuff?
No. However, a trusted friend or relative must be there and we will need to know that person’s name and contact information. If you know that you will be unable to pick up your belongings, please contact us ahead of time.
How can I be sure you won’t mix up my stuff?
We send all our customers a detailed inventory list of the items that were signed in on pickup. We also send a picture of what your things look like while in storage. When we deliver your belongings when you return, the inventory list is rechecked.
Can you ship my things if I end up changing schools or decide not to come back?
We can! We ship via FedEx. Shipping is handled on a case by case basis. We will bring all of your things to the FedEx facility, send you their quote, and then our quote including time and labor.
Payment is done via credit card over the phone after we have found out what it will cost to ship your things. Once it is processed, we will email you the tracking number. Please be aware that we are not legally allowed to ship refrigerators, as the coolant within is considered hazardous.
Does 4.0 Storage offer insurance?
There is no insurance plan offered by our business. We have found out that most homeowner’s insurance policies will automatically cover your possessions away from home at no/for a minimal charge. Please check with your parents’ insurance agent or your own if you carry your own policy.
What is the packaging fee?
In order for us to present the most efficient service possible, we ask that you follow our packing instructions. There will be a $20 packaging fee added to your total if we must package your belongings properly.
Can I reschedule my pickup time without penalty?
Yes, you may reschedule your appointment without any charge 24 hours before the allocated pickup/delivery time. There is a $20 fee for changes made within 24 hours of your pickup/delivery.